Refund policy

1. Who handles the payment

Card payments for TDACRM are processed by Paddle.com, our authorised reseller and Merchant of Record. Paddle issues the receipt and handles card refunds. Bank transfer is available only to customers based in the Republic of Moldova and is invoiced directly by SERVICII AMPLE S.R.L..

2. Refund within 14 days

You can get a full refund of any payment within 14 days of the payment date: the first payment after the free trial, a monthly or yearly renewal, an upgrade or an add-on. You don’t need to give a reason. After the refund, the period you paid for is cancelled; your data stays in the account for 30 days so you can export it.

3. After 14 days

Payments older than 14 days are not refunded. You can cancel the subscription at any time under Settings → Subscription: it stays active until the end of the paid period and is not charged again.

4. How to ask for a refund

• Write to [email protected] from the account’s email address and tell us the company name or the receipt number. We process the refund in Paddle and confirm by email.
• Or request it yourself at paddle.net: find your order with the email you paid with and choose “Request refund”.

The money goes back to the card you paid with. Depending on your bank, it can take up to 10 business days to show on your statement.

5. Bank transfers

Payments made by bank transfer can also be refunded in full within 14 days. We send the money back to the account it came from within 10 business days.

6. Contact

SERVICII AMPLE S.R.L., str. Voluntarilor 13, s. Străisteni, mun. Chișinău, Republic of Moldova. Email: [email protected]. This policy is part of the Terms and conditions.